What To Do When Direction Isn’t Clear
If you’re a leader, or someone people look to for direction, it’s likely that somewhere along the line you’ve been given information that you don’t fully understand.
You know the kind I’m talking about – vague, conceptual, half-formed ideas… the sort of information that makes sense to the person delivering it, but not always to you.
And I don’t know about you, but when I was a leader responsible for communicating this sort of information, I sometimes used to feel quietly anxious.
Anxious because I was expected to speak about it with confidence when, truth be told, I wasn’t entirely confident I understood it myself.
Depending on the relationship I had with the person communicating to me, and how comfortable I felt with them, I would sometimes ask questions to clarify what they actually meant. Other times, I wouldn’t ask because I didn’t want them to question my capability.
And I know I’m not alone in that. Many of us hesitate to seek clarity because we worry it will be seen as a lack of competence.
But what I’ve come to learn, and what I remind leaders of all the time, is that the most effective leaders are the ones who check for clarity, not pretend they already have it.
How to Create Clarity Without Feeling Like You’re Questioning Someone
Here are three simple ways to bring clarity into these conversations without feeling like you’re exposing yourself:
1. Replay the picture, not the entire message
Say something like:
“Here’s what I’m hearing – is that what you mean?”
It gives the other person a chance to refine their thinking and correct anything unclear.
2. Ask for the outcome, not the detail
When ideas feel abstract, pull the conversation back to the finish line:
“Before I get moving, what does success look like for you here?”
This anchors the direction immediately.
3. Get the boundary lines
Even if the idea is still forming, boundaries help you act with confidence:
“What’s important to keep in, and what’s important to leave out at this stage?”
This protects you and them from misalignment.
A small clarity check upfront will save you time, protect your credibility, reduce rework, and makes the next step clearer for everyone involved.
I trust this has been helpful in some way, shape or form.
Until next week, be well and lead well.
Kylie